Fanciwin Privacy Policy – How We Protect Your Data

This Privacy Policy ("Policy") describes how Fanciwin ("Fanciwin", "we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who use the Fanciwin platform at fanciwin.vip, including the Fanciwin mobile app and any other services we provide. By using the Fanciwin platform, you agree to the collection and use of your information as described in this Policy.

We take your privacy seriously. Fanciwin is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. If you have any questions about this Policy or how we handle your data, contact our support team before using the platform.

1 What Data We Collect

Fanciwin collects personal data that is necessary to provide you with a safe, secure, and personalised gaming experience. The types of data we collect fall into three categories:

Data You Provide Directly

• Full name and date of birth (required for age verification and identity checks)
• Email address and mobile phone number (used for account communication and security)
• Residential address (required for identity verification and regulatory compliance)
• Payment account details, including bKash, Nagad, Rocket, or USDT wallet information
• Copies of identity documents submitted during verification (national ID, passport, or driving licence)
• Any information you provide when contacting Fanciwin customer support

Data Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session data including login times, pages visited, and features used
• Game activity data including bets placed, games played, and session duration
• Transaction history including deposits, withdrawals, and bonus activity

Data from Third Parties

• Identity verification results from third-party KYC (Know Your Customer) providers
• Payment confirmation data from bKash, Nagad, Rocket, and USDT processors
• Fraud and risk signals from third-party security and compliance services

2 How We Use Your Data

Fanciwin uses your personal data for specific, legitimate purposes. The table below summarises the main ways we use your data and the legal basis for each use:

Fanciwin will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or being required to do so by law.

3 Data Sharing and Disclosure

Fanciwin does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary payment data with bKash, Nagad, Rocket, and USDT processors to facilitate deposits and withdrawals. These providers are bound by strict data processing agreements.
• Game Providers: Game providers receive anonymised session and game activity data to deliver their games on the Fanciwin platform. They do not receive your personal identity information.
• Identity Verification Services: We share identity documents with licensed KYC providers to verify your age and identity. These providers are contractually prohibited from using your data for any other purpose.
• Fraud Prevention Services: We share IP addresses, device fingerprints, and transaction patterns with fraud detection services to protect the platform and all players.
• Legal and Regulatory Authorities: Fanciwin will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or to protect the rights and safety of Fanciwin and its players.
• Business Transfers: In the event of a merger, acquisition, or sale of Fanciwin's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

4 Cookies and Tracking Technologies

Fanciwin uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here's a breakdown of the cookies we use:

• Essential Cookies: These are required for the platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies while using the Fanciwin platform.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are most visited, where players encounter issues, and how we can improve the experience. Analytics data is aggregated and anonymised.
• Security Cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

Fanciwin does not use advertising cookies, retargeting pixels, or any tracking technology that follows you across other websites after you leave the Fanciwin platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

5 How We Protect Your Data

Fanciwin implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and Fanciwin servers is encrypted using TLS 1.2 or higher.
• Sensitive data stored on Fanciwin servers — including payment details and identity documents — is encrypted at rest using AES-256 encryption.
• Access to personal data within Fanciwin is restricted on a strict need-to-know basis. Only staff members who require access to perform their job functions can access player data.
• Fanciwin conducts regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• All Fanciwin staff with access to personal data receive regular data protection and security training.
• Fanciwin maintains an incident response plan. In the event of a data breach that affects your personal data, we will notify you promptly and take immediate steps to contain and remediate the breach.

6 Data Retention

Fanciwin retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 5 years after the transaction date for financial compliance purposes.
• Game activity logs: Retained for 2 years for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for 2 years after the support interaction is closed.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus 1 year after unsubscribing.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a Fanciwin player, you have the following rights over your personal data. To exercise any of these rights, contact our support team with your request:

8 Children's Privacy

The Fanciwin platform is strictly for adults aged 18 and over. Fanciwin does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, we will immediately close their account, void any transactions, and delete their personal data.

If you are a parent or guardian and believe your child has registered on the Fanciwin platform, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

9 Changes to This Policy

Fanciwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.

Your continued use of the Fanciwin platform after any changes to this Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically. The most current version of this Policy is always available at fanciwin.vip/privacy-policy.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Fanciwin handles your personal data, please contact our support team. We are committed to resolving privacy concerns promptly and transparently.

You can reach Fanciwin support through the live chat feature on the platform or via the contact details provided in your account dashboard. We aim to respond to all privacy-related enquiries within 5 business days.